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Frequently Asked Questions General Airport Information

What is the airport's location?

Southwest Florida International Airport is located southeast of the City of Fort Myers, roughly three miles west of I-75 (exit 131 southbound, exit 128 northbound) and south off Treeline Ave. For a map and driving directions, click here. The airport's mailing address is 11000 Terminal Access Road, Suite 8671, Fort Myers, FL 33913.

What identification is required to clear security?

Passengers age 18 and older must present photo identification, such as a passport, driver's license or military ID issued by a local, state or federal government agency. For international flights, valid passports, visas or other documentation may be required. Passengers without proper identification may be denied boarding. For more information, call the TSA Contact Center toll free at (866) 289-9673 during the following hours: Monday through Friday from 8 a.m. until 10 p.m., and Saturday, Sunday and holidays from 10 a.m. until 6 p.m. You may also e-mail TSA-ContactCenter@dhs.gov.

Can non-ticketed passengers go to the airline gates?

Transportation Security Administration (TSA) regulations allow only passengers with tickets through security clearance areas and into the concourses. If you are assisting or meeting a child traveling alone, a person with a disability or someone else who needs your help, please contact your airline.

How many carry-on items are allowed?

Check with your airline, as quantity, size, and weight restrictions vary by carrier. For a list of airlines, click here.

How much preflight time should I allow when planning my trip to the airport?

Please contact your airline and ask for its recommendation. Recommended check-in times differ by airline and change during peak travel times. Click here for a list of airlines, their toll-free phone numbers and links to their Web sites. During peak travel times, the Transportation Security Administration recommends that passengers arrive at the airport at least two hours before their scheduled departure times.

Which airlines serve the airport?

Over twenty airlines provide nonstop service between Southwest Florida International Airport and over 39 U.S. airports, as well as Germany (Düsseldorf and Munich) and Canada (Toronto), with convenient connecting service to destinations worldwide. For a listing of those airlines, their toll-free phone numbers and links to their Web sites, click here.

Where can I smoke inside the airport?

Nowhere. Smoking is prohibited inside the airport terminal.

Are pets allowed inside the terminal?

Animals (excluding service or law enforcement) are prohibited inside the terminal unless they are carried in approved travel containers. If you would like to walk your dog, there is a grassy area near the gazebo on the baggage claim level of the terminal, which is at the left end of the building as you exit. Please remember to clean up after your pets.

Which airline lounges/clubs are located at the airport?

There are no airline lounges or clubs at Southwest Florida International Airport.

Does the airport have a duty-free shop?

No, but there is a variety of other retail establishments at the airport. Click here for a list.

Where can I find business services, such as shipping, internet kiosks, fax machine, copier, exchanging currencies or transferring money?

Our Business Center, located on the main terminal level (2nd floor) near Concourse B, provides a variety of useful services for the business traveler. There, you may purchase travelers checks, phone cards, travel insurance, money transfers, and money orders. In addition, you may exchange hundreds of currencies, hire a notary, make copies, send a fax, or check e-mail at the internet kiosks. U.S. mail and FedEx drop-offs are also located at the Business Center; however, there are no shipping or postage services offered.

The Business Center is open 9 a.m. to 7 p.m. Monday through Wednesday and Friday, 9 a.m. to 8 p.m. Thursday, 10 a.m. to 8 p.m. Saturday, and 10 a.m. to 6 p.m. Sunday.

Where can I find an ATM?

There are a number of ATMs available throughout the concourses. Please see the terminal map to find the one most convenient for you.

What are the food & beverage options at SWFIA?

There is a wide variety of food and beverage options. Please click here to see a full list and map of locations.

Where can I connect to the internet?

Anywhere inside the terminal! Southwest Florida International Airport offers free Wi-Fi service.

Is there a place to store bags or other items?

No, current security procedures prohibit lockers or item storage in the airport terminal. All items must remain with their owner.

How can I page someone inside the terminal?

If you are inside the terminal, you may locate a courtesy phone and simply pick it up. You will be connected to someone who will accommodate your request. If you are outside the terminal or prefer to use your cell phone, you may call (239) 590-4810.

How do I request a wheelchair or other assistance for an elderly or disabled passenger or for a child traveling alone?

Please check with the airline that issued the ticket for the person who is traveling. Click here for a list of airline phone numbers and Web sites.

 


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